25056 Customer Success Manager

Published on: July 23, 2025

Job Description

Handle daily customer communication and support for accounts without a dedicated Project Manager
Ensure prompt and professional responses to all customer inquiries
Coordinate with internal teams (Operations, Quality, etc.) to resolve customer queries
Notify customers of any deviations or Out of Specification (OOS) results
Maintain a central repository of key customer information
Organize and lead customer meetings, technical visits, and presentations
Support customer audits, representing PMO for assigned accounts
Ensure smooth onboarding with complete and accurate order information
Collaborate with Order Management to improve customer data quality
Uphold Solvias’ client engagement principles and promote customer-centric behavior
Monitor and report customer feedback using relevant KPIs and metrics

BSc in Life Sciences preferred, with 2+ years in a Life Science or customer service role
Solid experience in customer-facing roles (CRM/CDMO environment, customer service)
Strong commercial awareness and business mindset
Comfortable working in a matrix organization
Skilled at building and maintaining internal and external relationships
Quick and effective issue resolution with stakeholders
Excellent written and verbal communication across functions
Flexible thinker with a proactive, problem-solving approach
Strategic mindset with a focus on the bigger picture
Highly organized and detail-oriented
Confident in data analysis and KPI tracking
Skilled in leading customer discussions professionally
Curious to understand Solvias’ services and capabilities in depth
Decisive and safety-conscious in fast-paced environments
Adaptable to diverse customer needs and expectations