IT Support Technician

Job Description

Solvias is a global provider of chemistry, manufacturing, and control (CMC) analytics to the life sciences industry. Our expert team combines decades of experience with regulatory expertise across small molecules, biologics, and cell and gene therapies. Solvias offers end-to-end solutions from raw material testing to drug product release and API development for small molecules. Headquartered near Basel, Switzerland, Solvias operates six global Centers of Excellence, all adhering to the highest ISO, GMP, GLP, and FDA standards.

Located at our large molecule headquarters in RTP, North Carolina, the IT Workplace Technician will play a critical role in supporting new installations at our RTP location to support the influx of new customers. This hands-on position is responsible for providing the necessary services for our internal and external customer needs. The ideal candidate will be proactive, detail-oriented, and comfortable working in a dynamic, fast-paced environment where operational excellence and compliance are key.

• Deliver day-to-day support for Windows 10/11 desktops and laptops, including imaging, patching, and troubleshooting.
• Administer Active Directory, group policies, and file/print services and Office 365.
• Monitor and maintain Cisco Wi-Fi services; escalate to Infrastructure engineering when required.
• Provide responsive, customer-focused support to scientists and lab staff in a GMP/GLP environment, ensuring minimal downtime.
• Draft, review, and update IT standard operating procedures (SOPs) and work instructions.
• Maintain accurate documentation of incidents, service requests, and change records.

Requirements

• 3 + years of IT support experience, including Windows 10/11 and basic network troubleshooting.
• Solid working knowledge of Active Directory and Office 365.
• Demonstrated support background in a pharmaceutical, biotechnology, CRO, or laboratory environment.
• Ability to work through well-structured IT SOPs and technical documentation as well as the ability to generate new.
• Strong interpersonal and customer service skills; able to interact confidently with end users at all levels.
• Ability to lift and rack IT equipment up to ~40 lbs. and work in lab areas containing sensitive instruments.

Preferred Certifications (Highly Valued)

• CompTIA: A+, Network+, Security+, Server+
• Microsoft: Modern Desktop Administrator Associate (MD-102), Windows Server Hybrid Administrator Associate (AZ-800/801)
• Any relevant Cisco (CCNA) or ITIL certifications are a plus.

Reporting Structure

This job typically reports to:

• IT Infrastructure Lead

Note: This job description is not intended to be all-inclusive. Individuals may perform other related duties to meet the ongoing needs of the organization.

Disclaimer: Solvias North America does not currently offer relocation packages or sponsor work visas. All applicants must have the legal right to work in the location of the job posting.

Apply Now